Shipping policy

This Shipping Policy describes how Draft Guardâ„¢ ("we", "us", or "our") ships products purchased through draft-guard.com. By placing an order with us, you agree to the terms outlined below.

Where We Ship

We currently ship throughout the United States.

At this time, we do not offer international shipping. If shipping availability changes in the future, the available destinations will be displayed at checkout.

Shipping Rates

We offer FREE standard shipping on all U.S. orders over $40 USD.

For orders under $40, the applicable shipping cost will be calculated and displayed at checkout before you complete your purchase.

Any available upgraded or expedited shipping options, along with their applicable costs, will also be displayed at checkout.

Order Processing

Orders are typically processed within 1–3 business days after being placed.

Business days are Monday through Friday, excluding public holidays.

During periods of unusually high order volume, sales, promotions, or holidays, processing may take slightly longer.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Estimated Delivery Times

After your order has been processed and dispatched, standard delivery within the United States typically takes approximately:

5–10 business days

Please note that delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on your location, carrier operations, weather conditions, holidays, periods of high shipping volume, or other circumstances outside our reasonable control.

Tracking Your Order

Once your order ships, we will send you a shipping confirmation email containing your tracking number.

Please allow some time for the carrier's tracking system to update after you receive your shipping confirmation.

If you have not received tracking information or believe there is an issue with your shipment, please contact us at support@draft-guard.com.

Address Changes

Please carefully review your shipping information before completing your purchase.

If you notice an incorrect or incomplete shipping address after placing your order, contact us at support@draft-guard.com as soon as possible.

We will do our best to make changes before the order is processed or shipped. However, once an order has been dispatched, we cannot guarantee that the shipping address can be changed or that the package can be redirected.

Draft Guardâ„¢ is not responsible for orders delivered incorrectly due to inaccurate or incomplete shipping information provided by the customer.

If an order is returned to us because of an incorrect, incomplete, or undeliverable address, additional shipping charges may apply if the order needs to be reshipped.

Lost or Stolen Packages

If your tracking information shows that your package has been delivered but you cannot locate it, we recommend that you:

  1. Check around your property, mailbox, porch, and other safe delivery locations.

  2. Check with members of your household and nearby neighbors.

  3. Allow up to 48 hours, as carriers may occasionally mark packages as delivered shortly before the actual delivery.

  4. Contact the carrier directly using your tracking number.

If you are still unable to locate your package, please contact us at support@draft-guard.com with your order number and tracking information.

We will review the situation and, where appropriate, work with the shipping carrier to help resolve the issue.

Delayed Packages

While we aim to have every order delivered within the estimated timeframe, delays can occasionally occur after an order has left our facility.

Carrier delays, severe weather, holidays, high shipping volumes, transportation disruptions, and other circumstances outside our reasonable control may affect delivery times.

If your tracking information has not updated for an extended period or you believe your package may be lost in transit, please contact us at support@draft-guard.com so we can investigate the shipment.

Damaged or Incorrect Items

Please inspect your order when it arrives.

If you receive an item that is damaged, defective, or different from what you ordered, please contact us at support@draft-guard.com within 14 days of delivery.

Please include:

  • Your order number

  • A description of the issue

  • Clear photos showing the damaged, defective, or incorrect item

We will review the issue and, where appropriate, arrange a replacement or refund in accordance with our Refund Policy.

Multiple Packages

In some cases, items from the same order may be shipped separately and arrive at different times.

If your order contains multiple items and only part of your order has arrived, please check your shipping confirmation and tracking information before contacting us.

Delivery Responsibility

Customers are responsible for providing a complete and accurate delivery address at checkout and for ensuring that packages can be safely received at the provided address.

Once a shipment has been marked as delivered by the carrier, we may need to investigate the shipment before determining whether a replacement or refund is appropriate.

Contact Us

If you have any questions about your order, shipping, tracking, or delivery, please contact us at:

Draft Guardâ„¢
Email: support@draft-guard.com
Website: draft-guard.com

Our customer support team will be happy to assist you.